Big White Wall

BWW

Big White Wall is a digital service for people with a variety of mental health and wellbeing issues - from anxiety, depression, stress and trauma, to relationship problems and lifestyle challenges.

Published

Key information

  • Focus area

    Early action
  • Investment type

    Enterprise equity
  • Region

    UK wide
  • Investment amount

    £2 million
  • Challenge

    People with mental health issues, or experiencing emotional or psychological distress, may avoid sharing their feelings with friends, family or healthcare professionals due to stigma. Of the one in four who experience a mental health problem, the majority will not receive treatment.

  • Approach

    Big White Wall is an anonymous digital mental health and wellbeing service where people who are experiencing mild to moderate mental health issues can talk freely about their problems and self-manage their own mental health.

  • Revenue model

    Big White Wall is a subscription service. The investment is repaid through subscribing organisations, including NHS providers, government departments, the armed forces and universities, as well as individuals.

  • Impact

    Big White Wall members get instant access to 24/7 support, are supported to self-manage their mental health without recourse to further help, with 95% of users reporting improvements in their wellbeing.

Responding to COVID-19

  • The demand for online mental health support services has increased dramatically as a result of the coronavirus pandemic. More and more people are experiencing mental health issues such as anxiety and depression and the need for support has never been greater.

    With an established service proposition and online delivery model, Big White Wall was well-positioned to respond. As well as seeing a significant uplift in the number of people accessing the platform from existing partnerships, a number of new partnerships have also been quickly onboarded.

  • Big White Wall have now been commissioned by Stockport and Glasgow City Councils to support their residents as well as the University of Oxford as part of its student support services. Oxford University is Big White Wall’s 98th UK higher education client and brings the number of UK students who can access the service to nearly 1.5 million. Overseas, Canadian Prime Minister Justin Trudeau, announced Big White Wall will be made available to all Canadians over the age of 16 via Wellness Together Canada. This supplements the Company’s existing provision to the Province of Ontario.

  • 2019/20 was a year of strong growth already but since the lockdown we have seen a massive uplift in the numbers of people accessing our platform and new partnerships are forming quickly as mounting isolation and anxiety demand quickly scalable tech solutions

    Liam black.jpg

    Liam Black

    Executive Chairman, Big White Wall

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Impact Ventures UK

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Douglas Sloan

Douglas Sloan

Investment Director
Talk to me about:
Our 2017 strategy; Mental Health; Social Venture Capital

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