Payroll and Benefits Officer

Job Title: Payroll and Benefits Officer

Location: Home-working (with occasional time in London office – EC4A)

Accountable to: Senior Director of People and Talent

Salary: £34,000 - £39,000 (FTE)

Contract: Permanent; 1- 2 days per week

  • Role purpose

    As part of our dynamic People and Talent team, the Payroll and Benefits Officer will focus on delivery of the day-to-day activities of Big Society Capital’s payroll. You will ensure quality of service and operational performance by working within our documented processes and metrics. We are seeking a results-oriented payroll professional with an affinity for data accuracy and process improvement, a keen attention to detail, and an ambition to support a collaborative and inclusive team.

    Key responsibilities

    • All employee related payroll and benefits administration
    • Provide first-line support for payroll/benefits queries from Big Society Capital's staff
    • Ensure delivery of monthly, one-off and year-end services in line with Service Level Agreements that are in place with outsourced providers
    • Maintain all relevant payroll and benefits information within Big Society Capital's core systems.
    • Deliver payroll support in line with UK legislation and Company Control & Risk Framework
    • Payroll data collection in line with monthly checklist and employees who are joining, leaving or taking family leave etc
    • Support preparation of six-monthly payroll for non-executive directors
    • Validation of data to ensure meets outsourced processor’s requirements
    • Submission of data to payroll outsourced processor in line with payroll calendar
    • Complete checking and reconciliations of reports generated by outsourced processor and follow up queries as required
    • Prepare and distribute payroll reports in line with Big Society Capital's approval and sign-off process
    • Working within defined processes and deadlines, ensure all payments are successfully managed in an accurate and timely manner. Act as a bridge between payroll and benefits providers, including monthly pension submissions and healthcare deductions.
    • Support annual renewal process for key employee benefits
    • Support new joiners with sign-up process for key employee benefits (Pension, Healthcare, Childcare Vouchers)
    • Support Finance team with payroll enquiries related to general ledger payroll costs
    • Build excellent relationships with internal and external parties

    Person profile


    • Payroll oversight and support experience in a business / organisation with at least 100 employees.
    • Proven experience of working in conjunction with outsourced payroll processor
    • Proven experience of process improvement

    Skills and abilities

    • Ability to communicate and deliver a high-quality service in a client-centred manner
    • Hunger for continued learning and development
    • Exemplary project and time-management skills - you’re able to navigate conflicting priorities independently, set boundaries, manage expectations and ask for help when you need it.
    • Ability to prioritise workload, managing details without losing sight of the bigger picture
    • Comfortable using relevant software (e.g. Word, Excel, and PowerPoint)
    • Ability to work closely as part of a team with very good interpersonal skills
    • Excellent attention to detail – analytical and numerical, demonstrated by your thoroughness and accuracy in organising and delivering on tasks

Application details


Please apply through Applied by midday on Friday 14 January 2022

Applied is a platform designed to minimise unconscious bias in recruitment. You will be asked some work-based questions which are reviewed anonymously by the hiring panel. Please note, while you will upload your CV, it will not be viewed by panel members at this stage, so we ask that you give full consideration to each answer.

As a Disability Confident employer, we guarantee an interview for all candidates with disabilities who meet the minimum criteria for the job. We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you. If you have a disability and require any support through the recruitment process, please get in touch with Ruth Davidson (People and Talent Manager) at