Head of IT Projects and Technology

Location: London, EC4A (currently remote working)

Accountable to: Chief Financial Officer

Contract type: Full-time, 12-18 month fixed-term contract (open to flexible working or job-share options)

Salary: £59,750 - £69,625 (depending on experience)

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  • Overall purpose of the role:

    An exciting opportunity to design and deliver a suite of technology improvement projects as part of Big Society Capital’s overall strategic plan. Bring a strategic perspective to ensure that Big Society Capital’s technology stack remains fit for purpose as our operating model evolves. You will ensure that improvement projects are managed to a high standard, delivering an effective user experience and high operational efficiency. You will develop and manage relationships with key outsourced providers to support the implementations.

    Statement of responsibility:

    • Working with key stakeholders and technology system leads (including Sharepoint and Salesforce leads) across the organisation, lead on scoping, negotiation, implementation and management of key recommendations of 2021 external consultancy review of our technology stack. This includes the establishment of a robust IT governance framework and improved integrations between different systems (especially Salesforce/Finance). Implementation will be through a combination of internal and external resource
    • Scoping and negotiation of services with external providers arising from 2021 external review including development of Integration tools, Data Warehouse and associated reporting framework
    • Create medium-term technology roadmap and strategy, building on 2021 review
    • Develop strong understanding of system application needs of internal stakeholders
    • Lead and develop a programme of effective user engagement in technology performance and development
    • In conjunction with CFO, establish and obtain buy-in for a robust governance framework for IT development and performance within BSC, including development and updating of policies and communicate these across Big Society Capital
    • In conjunction with Head of Operations, interface with Big Society Capital Audit, Risk and Compliance Committee on major technology projects and technology risk areas
    • Working with Head of Operations and Portfolio Management Director, provide insights on how to better leverage service provision and value for money from key outsourced providers of IT support and development services in line with key contractual terms and deliverables, ensuring these are operated in line with best practice
    • Develop a high level KPI scorecard in respect of key systems and projects

    Person profile

    Essential experience

    • Strong, demonstrable experience in technology operations, development and strategy as a genuine business partner in small or medium financial services business
    • Demonstrable record of leading, scoping and delivering key technology projects and implementing improvements to an existing technology stack.
    • Good knowledge of Sharepoint, Office 365, other Microsoft products, Salesforce, Tableau, PowerBI
    • Development and delivery of integration and Data Warehouse solutions and data scraping tools to monitor investment portfolio performance
    • Strong track record of management of outsourced providers and other key external relationships
    • Commercial focus and risk mitigation awareness with good understanding of the balance between meeting client expectations and delivering improvements within agreed budgets and timescales
    • Hands-on approach and ability to strike an effective balance between operational delivery and strategy development
    • Strong awareness of technology issues, challenges and opportunities in medium sized business environment
    • Excellent communication and motivation skills -ability to gain consensus and establish credible relationships across the organisation
    • Proven ability to lead and get the most from cross-departmental teams to collaborate and drive results

    Desirable experience

    • Professional or voluntary experience with charities or social enterprises
    • Experience of leading and managing high performing cross-organisational project teams

    Skills, abilities & attributes

    • Structured thinker – organised, able to deal with complexity and uncertainty
    • Innovative, forward-thinking and strategic approach to problem solving
    • Solves problems with multiple stakeholders in an open and empathetic way
    • Collegial team player – honest, flexible and responsive, willing to work with and contribute to a team
    • Proactive self-starter - able to work independently under own initiative
    • Excellent written and oral communication skills, able to build relationships at all levels

    Salary and terms of employment

    Contract: This is a full-time role – open to flexible working or job-share options

    Location: London, EC4A / remote

    Accountable to: Chief Financial Officer

    Salary: £59,750 - £69,625 (depending on experience)

    Duration: 12-18 month fixed-term contract

    Big Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential.

    We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you.

    As a Disability Confident employer, we guarantee interview for all candidates with disabilities who meet the minimum criteria for the job. We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your BeApplied application whether this applies to you.

    If you have a disability and require any support to assist you through the recruitment process, please get in touch with Ruth Davidson (HR Manager) at rdavidson@bigsocietycapital.com.

  • Application Details

    Please apply through BeApplied by Midday on Monday 2 August 2021

    Applied is a platform designed to minimise unconscious bias in recruitment. You will be asked some work-based questions which are reviewed anonymously by the hiring panel. Please note, while you will upload your CV, it will not be viewed by panel members at this stage, so we ask that you give full consideration to each answer.

    Interviews will be held early - mid August 2021

    Apply here